Terms and Conditions
Website Terms and Conditions : Cancellations, Returns and Refunds
1. All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
2. Your right to cancel an order for goods starts the moment you place your order and ends 20 days from the day you receive your goods.
3. To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
4. Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
5. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our contact address:- at your own cost the consignment must be tracked and once it has been successfully delivered a refund will be processed.(unless we delivered the item to you in error or the item is damaged or defective) This must be done as soon as the order has been cancelled and within the 20 day period.
5. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
6. You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer's specification or are clearly personalised.
(b) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of animal feeds or sundries, dog treats, or cleaning products.
7. In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
8. We are only able to ship items out that are within the United Kingdom.
Hardwick Country Store is a small family business committed to offering quality Brands at realistic prices and in order to keep our costs to a minimum rely on our customers only ordering items which they intend to buy.
We and the environment would like to take the time to thank you for your help in keeping unnecessary miles off our roads.